Before you book

Terms & Conditions

The terms that apply when you book a tour or trip with Crossroads Travel. Please read them carefully before you book.

Last updated: 16 October 2026

35%deposit to book (or pay in full)
14 daysbefore the tour: balance due
Full refundif you cancel 30+ days before departure

Welcome to Crossroads Travel Ltd (“Crossroads Travel”, “we”, “us”). By booking a tour or using our services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

01Booking and payment

  • A deposit of 35%, or full payment, is required to secure your booking.
  • Payments can be made by bank transfer, credit card or other approved methods.
  • Full payment must be completed 14 days before the start of the tour.
  • Prices are subject to change based on availability and external factors.

02Cancellation and refund policy

30+ days before departureFull refund
15–29 days before50% refund
14 days or less / no-showNo refund
  • Cancellations made 30 days or more before departure are eligible for a full refund.
  • Cancellations made 15–29 days before departure will be refunded at 50%.
  • Cancellations within 14 days of departure, and no-shows, are non-refundable.
  • Refunds are processed within 14 business days, using the same method as the original payment.

03Travel documents and insurance

  • Travellers are responsible for obtaining valid passports, visas and any other necessary travel documents.
  • We strongly recommend buying travel insurance to cover unforeseen events, medical emergencies and trip cancellations.

04Itinerary changes and force majeure

  • Crossroads Travel Ltd reserves the right to change itineraries due to weather, political conditions or other unforeseen circumstances.
  • In case of force majeure (natural disasters, pandemics, etc.), we will provide alternative arrangements.

05Liability and responsibility

  • Crossroads Travel Ltd is not liable for personal injury, or for loss of or damage to personal belongings, during the trip, except where this is caused by our own negligence or where the law does not allow us to limit our liability.
  • Travellers participate at their own risk and must follow local laws and tour guidelines.

06Code of conduct

  • Travellers are expected to respect local customs, guides and fellow travellers.
  • Any behaviour deemed disruptive or unsafe may result in removal from the tour without a refund.

07Privacy and your photos

  • We use the personal information you give us when booking only to arrange and manage your trip.
  • We share it only with the suppliers needed to deliver your trip (such as hotels, transport providers, guides and local partners) and with service providers that help us run our website and process payments. We never sell your personal information.
  • Our website uses cookies and analytics tools. See our Privacy Policy and Cookie Policy for details, including how to access or delete your data.
  • With your permission, we may feature photos or videos from your trip on our website and social media. You can ask us to remove them at any time by emailing Info@crossroadseg.com.

08Changes to these terms

  • We may update these terms from time to time. The version published on this page when you make your booking is the one that applies to that booking.

09Governing law

  • These terms are governed by the laws of the Arab Republic of Egypt.
  • Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the courts of Cairo, Egypt.

10Company details

Questions about these terms?

Email us at Info@crossroadseg.com or message us on WhatsApp.

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By booking with Crossroads Travel Ltd, you acknowledge that you have read and agreed to these terms and conditions.