Privacy Policy
How Crossroads Travel collects, uses and protects your personal information when you browse our website or book a trip with us.
01Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services or communicate with us.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
02Information we collect
We may collect and process the following types of personal information:
Personal identification
- Full name
- Email address
- Phone number
- Nationality and passport details (when required for travel bookings)
- Date of birth
- Billing and payment information
Booking and travel
- Travel preferences
- Flight and accommodation details
- Emergency contact information
- Visa or travel documentation (when necessary)
Technical (collected automatically)
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Cookies and analytics data
03How we use your information
We use your personal data to:
- Process bookings and provide travel services
- Communicate with you about reservations or enquiries
- Send confirmations, itineraries and travel updates
- Improve our website and services
- Provide customer support
- Comply with legal obligations
- Send marketing communications (only where permitted or with your consent)
04Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under the following legal bases:
- Performance of a contract (travel bookings and services)
- Your consent
- Compliance with legal obligations
- Legitimate business interests (service improvement and communication)
05Sharing of information
We may share your information with trusted third parties only when necessary, including:
- Airlines, hotels and travel service providers
- Payment processors
- Visa processing partners
- IT and website service providers
- Government authorities when legally required
06International data transfers
As a travel company, your personal data may be transferred to service providers outside your country or the European Economic Area. We make sure appropriate safeguards are in place to protect your information in line with applicable data protection laws.
07Data retention
We keep personal data only as long as necessary to:
- Fulfil travel services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
After this period, your data is securely deleted or anonymised.
08Your data protection rights
Depending on where you live, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise these rights, contact us using the details below.
09Cookies and tracking technologies
Our website uses cookies to improve your experience and analyse website traffic. Cookies may include:
- Essential cookies (website functionality)
- Analytics cookies
- Marketing cookies
You can control cookie preferences through your browser settings.
10Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12Children’s privacy
Our services are not directed at people under 18. We do not knowingly collect personal information from children without parental consent.
13Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Questions about your data?
Email Info@crossroadseg.com or call / WhatsApp +20 155 128 7326.